These Terms and Conditions apply to all services provided by:
LNR Performance Remaps
United Kingdom
Email: support@lnrperformance.co.uk
Client – any individual, business, dealer, reseller, or organisation using the Company's Services.
Portal – the online platform operated by the Company.
Services – ECU tuning files, software calibrations, data processing, technical support, file analysis, and related digital services.
Digital Content – any electronically supplied tuning file, calibration, software modification, or data.
Credits – prepaid units purchased to access Services.
Vehicle – any car, van, motorcycle, marine engine, agricultural machinery, or electronically controlled engine system.
Agreement – any purchase, account registration, or use of the Portal.
By creating an account, purchasing Credits, or submitting files, the Client agrees to be legally bound by these Terms and Conditions.
If the Client acts on behalf of a business or organisation, they confirm they have authority to bind that business.
The Company reserves the right to amend these Terms at any time. Continued use of the Portal or Services constitutes acceptance of the revised Terms.
These Terms constitute the entire agreement between the Client and LNR Performance Remaps and supersede all previous discussions, communications, or understandings relating to the Services.
The Company supplies digital tuning services only.
The Company does not physically inspect, diagnose, repair, modify, or certify Vehicles.
All installation, flashing, programming, diagnostics, testing, and verification remain entirely the responsibility of the Client.
Any technical advice, recommendations, or guidance provided by the Company are offered in good faith and do not constitute engineering certification, legal approval, emissions compliance, or roadworthiness certification.
Nothing within these Terms creates any partnership, agency, employment relationship, joint venture, or other legal relationship between the Company and the Client.
By submitting a file, the Client confirms that any requested modifications are intended solely for lawful purposes, including but not limited to off-road use, motorsport, racing, testing, development, export vehicles, or other lawful applications.
The Client is solely responsible for ensuring that any modified Vehicle complies with all applicable laws, regulations, emissions standards, insurance requirements, vehicle approval requirements, and roadworthiness legislation within the country or jurisdiction where the Vehicle is operated.
The Company makes no representation or warranty that any supplied Digital Content is legal for use on public roads in any jurisdiction.
The Client accepts full responsibility for the use of all supplied Digital Content.
All Services consist of Digital Content supplied electronically.
By purchasing Credits or requesting Services, the Client expressly:
Once any file has been processed, modified, analysed, or delivered, the Service is deemed to have commenced.
All completed Services are non-refundable except where required by applicable law.
Services operate using prepaid Credits.
Credits:
Credits remain valid while the Client's account remains active.
Deleted, suspended, or terminated accounts automatically forfeit any remaining Credits.
Unused Credits are non-refundable unless required by law.
The Client agrees to:
The Client remains responsible for all activity conducted through their account.
The Client must not:
The Company reserves the right to suspend or permanently terminate accounts without notice where these Terms are breached.
All Digital Content supplied by LNR Performance Remaps remains the exclusive intellectual property of the Company.
Purchase grants the Client a limited, non-exclusive, non-transferable licence to use the supplied file solely on the Vehicle for which it was produced.
Ownership of Digital Content is never transferred.
All files, calibrations, maps, software modifications, and related intellectual property remain confidential and must not be copied, shared, analysed, reproduced, or distributed without prior written consent.
Unauthorised use may result in legal action.
The Client confirms that:
The Company relies entirely upon information supplied by the Client.
The Company is not responsible for any issues arising from inaccurate vehicle information or undeclared hardware modifications.
The Client is solely responsible for securely retaining backup copies of the original ECU software before programming begins.
All Services are supplied entirely at the Client's own risk.
Vehicle tuning carries inherent risks, and the Client accepts full responsibility for any consequences resulting from installation or use of supplied Digital Content.
Programming, flashing, installation, and testing remain entirely the responsibility of the Client.
The Company accepts no responsibility for damage resulting from:
Where a Client submits a file previously modified by another party, any observations or analysis provided by the Company are supplied strictly on a best-effort basis.
The Company performs only a high-level assessment and does not undertake exhaustive forensic analysis of third-party calibrations.
Accordingly, the Company cannot guarantee identification, verification, or interpretation of every modification contained within a previously modified file.
Power gains, torque figures, fuel economy improvements, or other performance claims are estimates only.
Actual results vary depending upon vehicle condition, hardware specification, maintenance history, fuel quality, environmental conditions, and driving style.
The Company provides no guarantee regarding performance, reliability, emissions compliance, or fuel economy.
The Company does not warrant that supplied Digital Content will be compatible with every ECU software version, hardware revision, vehicle specification, or operating environment.
To the fullest extent permitted by applicable law, LNR Performance Remaps shall not be liable for any direct, indirect, incidental, consequential, special, or economic loss arising from the use of its Services or Digital Content.
This includes, but is not limited to:
Under no circumstances shall the Company's total aggregate liability exceed the amount paid by the Client for the specific Service giving rise to the claim.
Nothing in these Terms excludes liability where exclusion is prohibited by law, including liability for death or personal injury caused by negligence.
The Client remains solely responsible for submitting correct, complete, readable, and genuine files.
Incorrect, incomplete, corrupt, or incompatible files may result in unusable Digital Content.
The Company reserves the right to refuse any file considered unsafe, incomplete, suspicious, or unsuitable.
Delivery times are estimates only.
The Company shall not be liable for delays caused by:
Payment is required before Services commence.
Payments are processed securely through authorised third-party payment providers.
The Company reserves the right to refuse Services where payment has not been received or remains in dispute.
The Company reserves the right to correct any typographical, pricing, technical, administrative, or clerical errors appearing on the Portal or within any quotation, invoice, or communication. Obvious errors shall not be binding upon LNR Performance Remaps, and the Company reserves the right to refuse or cancel any order placed as a result of such errors.
Clients agree to contact the Company before initiating any payment dispute or chargeback.
Fraudulent or unjustified chargebacks constitute a material breach of these Terms.
The Company reserves the right to:
All Services and Digital Content are supplied strictly on an "as is" and "as available" basis.
The Company expressly disclaims all warranties, whether express or implied, including but not limited to:
The Company may suspend or terminate access immediately where:
Termination does not entitle the Client to any refund.
Personal data is processed in accordance with UK GDPR and applicable UK data protection legislation.
Vehicle files, technical information, account information, and transaction history may be stored for support, diagnostics, quality assurance, security, and business records.
Use of the Portal constitutes consent to the processing of personal data necessary for the provision of Services.
Complaints should be submitted by email to:
The Company will investigate complaints within a reasonable timeframe.
Clients agree to provide the Company with a reasonable opportunity to investigate and rectify any technical issue before pursuing further action.
The Company shall not be liable for failure or delay caused by events beyond its reasonable control including, but not limited to:
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
LNR Performance Remaps reserves the absolute right to refuse, suspend, withdraw, or discontinue any Service, order, file submission, or Client account at its sole discretion where, in its reasonable opinion, the requested work:
The Company shall not be liable for refusing or discontinuing any Service under this clause.
The Company takes reasonable technical and organisational measures to protect electronic transactions, account information, and payment processing.
However, no online system can be guaranteed to be completely secure or uninterrupted, and the Company accepts no liability for service interruptions, unauthorised access beyond its reasonable control, or failures of third-party payment providers or internet services.
Failure or delay by LNR Performance Remaps to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision at any time.
Any waiver shall only be effective if made expressly in writing by the Company.
The Client may not assign, transfer, sublicense, delegate, or otherwise dispose of any rights or obligations arising under these Terms without the prior written consent of LNR Performance Remaps.
The Company may assign or transfer its rights and obligations where reasonably necessary in connection with the operation of its business.
By submitting any file or requesting any Service, the Client warrants and represents that:
The Company shall not be liable for any loss or damage arising from inaccurate or incomplete information supplied by the Client.
The Client agrees to indemnify, defend, and hold harmless LNR Performance Remaps, its directors, employees, contractors, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, legal fees, fines, or demands arising out of or relating to:
This indemnity shall survive termination of the Agreement.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms or to any Agreement between the Company and the Client.